Terms & Conditions

# Terms and Conditions **Last updated:** June 18, 2026 These Terms and Conditions ("Terms") govern your access to and use of the **Tax Cresta** mobile application ("App") and related services (collectively, the "Services") operated by **Tax Cresta Group**, a complete tax Consultancy Service provider Firm ("we", "our", "us", "the Firm"). By creating an account, accessing, or using the Services, you ("User", "you", "your") acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Services. --- ## 1. Definitions - **"Services"** refers to all taxation, compliance, audit, financial consultancy, and related professional services offered through the App. - **"Service Request"** refers to a formal request submitted by you through the App for a specific professional service. - **"Documents"** refers to any files, records, financial statements, identity proofs, or other materials uploaded by you through the App. - **"Deliverables"** refers to completed work products (e.g., filed returns, compliance certificates, advisory reports) prepared by the Firm and delivered to you through the App. --- ## 2. Eligibility To use the Services, you must: - Be at least 18 years of age. - Be a resident of India or an entity registered under Indian law. - Provide accurate, complete, and current information during registration and throughout your use of the Services. - Have the legal capacity to enter into a binding agreement. --- ## 3. Account Registration and Security ### 3.1 Account Creation You may create an account using your mobile phone number (with OTP verification) or through Google Sign-In. You are responsible for maintaining the confidentiality of your account credentials. ### 3.2 Account Accuracy You agree to provide truthful and accurate information, including but not limited to your full name, PAN, Aadhaar number, phone number, and email address. You are solely responsible for all activities that occur under your account. ### 3.3 Unauthorized Access You must immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss arising from unauthorized use of your account. --- ## 4. Services ### 4.1 Nature of Services The Firm provides professional chartered accountancy services including, but not limited to: - Income tax return filing and advisory - GST registration, filing, and compliance - Company incorporation and ROC compliance - Audit and assurance services - Book-keeping and Accounting of all firms, companies, Trust and NGO - Financial consultancy and planning - Other taxation and compliance services as listed in the App ### 4.2 Service Requests - You may submit Service Requests through the App by selecting the desired service, providing necessary details, and making the required payment. - Each Service Request is subject to review and acceptance by the Firm. Submission of a request does not guarantee immediate commencement of work. - The Firm reserves the right to decline a Service Request if it determines, in its sole discretion, that the request cannot be fulfilled. ### 4.3 Document Submission - You are responsible for uploading accurate, complete, and legible documents as required for your Service Request. - Delays or errors arising from incomplete or incorrect documents shall not be the responsibility of the Firm. - The Firm may request additional documents at any stage of service delivery. ### 4.4 Service Timelines - While the Firm endeavors to complete services within reasonable timelines, specific completion dates are not guaranteed unless explicitly communicated in writing. - Timelines may be affected by factors including government processing times, document availability, and regulatory requirements. --- ## 5. Payments ### 5.1 Pricing - Service fees are displayed in the App at the time of Service Request creation. Fees may vary based on the selected service, sub-services, and applicable taxes. - All prices are quoted in Indian Rupees (INR) and are inclusive of GST unless stated otherwise. ### 5.2 Payment Processing - Payments are processed through secure third-party payment gateways (e.g., Razorpay). - By making a payment, you agree to the payment processor's terms and conditions. - The Firm does not store your credit/debit card details. ### 5.3 Refund Policy - Refund requests must be submitted within 7 days of payment. - Refunds will be considered on a case-by-case basis depending on the stage of service delivery. - If work has already commenced on your Service Request, a partial refund may be issued at the Firm's discretion, after deducting charges for work already performed. - Refunds, if approved, will be processed within 10–15 business days to the original payment method. ### 5.4 Taxes - All applicable taxes (including GST) are the responsibility of the User as per Indian tax laws. --- ## 6. User Responsibilities By using the Services, you agree to: - Provide accurate and truthful information at all times. - Upload only authentic and legally valid documents. - Respond promptly to requests for additional information or documents. - Not use the Services for any unlawful purpose, including but not limited to tax evasion, money laundering, or fraud. - Any corrections, revisions, rectifications, or additional work requested after completion of services may be subject to additional charges - Not attempt to gain unauthorized access to other users' accounts, our systems, or restricted areas of the App. - Not reverse-engineer, decompile, or disassemble any part of the App. - Comply with all applicable Indian laws and regulations. --- ## 6.1. Limitation of Liability - Mobile App shall not be liable for: - Incorrect information provided by users. - Delays caused by government authorities. - Rejection of applications by government departments. - Tax notices, penalties, or assessments arising from incorrect or incomplete information submitted by users. --- ## 7. Intellectual Property ### 7.1 Firm's Intellectual Property - The App, including its design, code, graphics, logos, trademarks, and content, is the exclusive property of the Firm and is protected under applicable intellectual property laws. - You are granted a limited, non-exclusive, non-transferable, revocable license to use the App solely for accessing the Services. ### 7.2 User Content - You retain ownership of the documents and information you upload to the App. - By uploading content, you grant the Firm a limited license to use, process, and store such content solely for the purpose of delivering the Services. --- ## 8. Confidentiality ### 8.1 Professional Secrecy As tax professional, the Firm is bound by the professional code of ethics prescribed by the Govt. of India, which mandates strict confidentiality of client information. ### 8.2 Client Information All information shared by you in connection with the Services shall be treated as confidential and shall not be disclosed to any third party except: - As required for service delivery (e.g., filing returns with tax authorities on your behalf). - As required by law, regulation, or court order. - With your express written consent. --- ## 9. Limitation of Liability ## 9.0. Limitation of Liability - Mobile App shall not be liable for: - Incorrect information provided by users. - Delays caused by government authorities. - Rejection of applications by government departments. - Tax notices, penalties, or assessments arising from incorrect or incomplete information submitted by users. --- ### 9.1 Service Disclaimer - The Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. - The Firm does not warrant that the App will be uninterrupted, error-free, or free from viruses or other harmful components. ### 9.2 Limitation To the maximum extent permitted by applicable law: - The Firm's total aggregate liability for any claims arising out of or related to the Services shall not exceed the total amount paid by you for the specific Service Request giving rise to the claim. - The Firm shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill. ### 9.3 Professional Advice Disclaimer - The information provided through the App is for general guidance and should not be construed as professional advice without a formal engagement. - The Firm shall not be liable for decisions made based on general information available on the App outside of a formal Service Request. --- ## 10. Indemnification You agree to indemnify and hold harmless the Firm, its partners, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or related to: - Your use or misuse of the Services. - Your violation of these Terms. - Your violation of any applicable law or regulation. - Any inaccurate or fraudulent information or documents provided by you. --- ## 11. Termination ### 11.1 By You You may terminate your account at any time by contacting us. Termination does not relieve you of any payment obligations for services already rendered or in progress. ### 11.2 By Us We may suspend or terminate your account at our discretion if: - You breach any provision of these Terms. - You provide false or misleading information. - We are required to do so by law or regulatory directive. - Your account has been inactive for an extended period. ### 11.3 Effect of Termination Upon termination: - Your right to use the Services will immediately cease. - We may retain your data as required by law or professional obligations. - Any pending Service Requests may be completed or cancelled at the Firm's discretion. --- ## 12. Dispute Resolution ### 12.1 Amicable Resolution In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Services, the parties shall first attempt to resolve the dispute amicably through direct negotiation. ### 12.2 Arbitration If the dispute cannot be resolved amicably within 30 days, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, as amended. The arbitration shall be conducted by a sole arbitrator appointed mutually by both parties. The seat of arbitration shall be in Chirawa (Rajasthan) only. ### 12.3 Governing Law These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. ### 12.4 Jurisdiction Subject to the arbitration clause above, the courts in Chirawa (Rajasthan) only shall have exclusive jurisdiction over any disputes arising under these Terms. --- ## 13. Modifications to Terms We reserve the right to modify these Terms at any time. We will notify you of material changes by: - Posting the updated Terms within the App. - Updating the "Last updated" date at the top of this document. Your continued use of the Services following the posting of changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Services. --- ## 14. Miscellaneous ### 14.1 Entire Agreement These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Firm regarding the use of the Services. ### 14.2 Severability If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. ### 14.3 Waiver The failure of the Firm to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. ### 14.4 Assignment You may not assign or transfer your rights or obligations under these Terms without the prior written consent of the Firm. The Firm may assign its rights and obligations without restriction. --- ## 15. Contact Us If you have any questions about these Terms, please contact us: **Tax Cresta** A Tax Consultancy Services Provider Firm - **Email:** support@taxcresta.com - **Phone:** +91 9828124951